At South Peninsula Holidays, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or make a booking with us. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We may collect and process the following types of information about you:

• Personal Information: Name, email address, phone number, address, and payment information.
• Booking Information: Details related to your stay, including booking dates, preferences, and special requests.
• Communication Data: Emails or phone calls exchanged with us regarding inquiries or services.
• Website Usage Information: IP address, browser type, pages visited, and other analytics to improve user experience.

2. How We Use Your Information

We use your personal information for the following purposes:

• To process and manage bookings, reservations, and related services.
• To communicate with you about your bookings, confirmations, or any changes to your stay.
• To provide you with information or services you have requested.
• To add you to our newsletter which you may opt-out of at any time.
• To comply with legal obligations and ensure our services meet regulatory requirements.
• To improve our website and customer experience through analytics and feedback.

3. Sharing of Information

We will never sell your personal information. However, we may share your data in the following situations:

• Service Providers: With third-party service providers (e.g., payment processors, cleaning services) for the sole purpose of facilitating services for your stay.
• Legal Compliance: If required by law or to protect the rights and property of South Peninsula Holidays.
• Business Transfers: In the unlikely event of a business restructuring or sale, your personal data may be transferred as part of that process.

4. Data Security

We implement security measures to protect your personal information from unauthorized access or misuse. However, no data transmission over the internet or storage method can be guaranteed 100% secure. By using our services, you acknowledge and accept these risks.

5. Retention of Information

We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

6. Your Rights

Under applicable privacy laws, you have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of inaccurate or unnecessary information.
• Withdraw consent for data processing where consent was provided.
• Opt-out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

7. Cookies

Our website uses cookies to collect information about how you use the site and enhance your experience. You may refuse to accept cookies by adjusting your browser settings. However, this may affect the website’s functionality.

8. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you via email or website notification.

9. Contact Information

If you have any questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: janene@southpeninisulaholidays.com
Phone: +27 66 141 8275